My first, and quite possibly my ONLY visit to this restaurant. First
off, I understand that this restaurant has only been open for a few
days. If the service doesn't get any better, it will be open for a very
short time, or forgotten very quickly. I know, you're thinking "Lunch
time on a Friday, you can't be too crucial of the food, they're busy.
It's a new restaurant, they need some time to work out the kinks."
Well, my friends you and I are on completely different pages. I've
worked in the restaurant business before, and I know the difference
between a mediocre dining experience and a phenomenal experience.
Before you try to jump down my throat and complain that "not everyone
can afford to eat at (insert fancy-pants restaurant name here)", I'm not
saying you have to go to a fancy-pants restaurant to have a phenomenal
experience.
We're gonna start with the wait. A
Friday around 12:30pm, my wait time was only about 30 minutes. I found
that reasonable, if not fairly quick considering the number of people
in the restaurant. That's going to be pretty much where my experience
stopped being good. My server was a poor excuse for a server, and had
either never been a server before or didn't know what his job entailed.
My drink/appetizer order was taken within 4
minutes of being seated. The first drink (which was fairly easy order
of a peach tea) order showed up right as the appetizer got to the
table. My massively complicated drink (a coke) still had not arrived. A
couple of minutes later my server walked back up to take my order
(still without my coke). About 10 minutes later, my appetizer was gone,
and my server came back... to take my order... (No I didn't make a
mistake, you really did read that right. My server came back to take my
order again). After it was pointed out that my order had already been
taken, my server seemed genuinely surprised (even though he is the one
that took the order), and asked if anything was needed. Since I'm
pretty thirsty because I had already been seated and eaten my appetizer
(about 25 minutes after originally being seated) it was finally pointed
out that my super-mega-colossally complicated drink order of a glass of
Coca-Cola had not been brought. I didn't get an apology, and had to
wait almost another 5 minutes for my coke.
My
entrees finally arrived. The food was good. The order was partially
wrong, but was still good. My server asked if everything was good, and
when it was pointed out that some of it was wrong, I was visited by two
different managers. They both brought what was needed to fix my order.
Since my coke had been long empty, one of the managers brought me a
refill.
I got the check, gave the card, card was
run, and brought back to the table. My sever didn't hand over a pen
with which to sign the receipt. No, instead he stood there while we had
to search for a pen. After coming up without an ink pen for about a
full 60 seconds, I was assaulted by a seriously dumb question. "Did you
need a pen?" No thanks, I'll just see if I can sign it using
telekinesis. Borrowed the ink pen, and he stood there, 6 inches from my
table while a signature and tip were added to the receipt.
The
nearest sever that wasn't mine, didn't seem to be any better. He was
telling the table behind me that they were gonna be firing a whole bunch
of servers soon, and all he did was complain about the kitchen being
slow, and everyone but him messing up orders and making his job harder.
He also was scratching his nose at the table, and counted his tips in
front of another table.
Bottom line, the food was
actually pretty good, but service was disgusting. Until this
restaurant, Buffalo Wild Wings had my title for worst service. Looks
like Cheddar's took that title from BWW at gunpoint. I had high hopes
that Lafayette would have a good restaurant (something not as bad as
Chili's, Applebee's, or O'Charley's).
Looks like my search continues...
This is my blog reviewing and detailing my dining experiences with the restaurants in and around Lafayette, LA. I will cover all aspects of my meal including service. I will not "out" any bad servers, but I will definitely praise those who provide excellent service.
Monday, June 25, 2012
Thursday, January 5, 2012
Walk-Ons - 1/5/2012
Today marks my fourth visit to Walk-Ons. If today was any indication, then it's going to be one of my last visits ever. I walked into the restaurant around 2pm. The time is relevant because of the mediocre service and food I received. My server introduced herself within three minutes of being seated, but that's about the only positive thing I can say. I ordered my appetizer and while waiting, I finished off my drink. After six minutes my server finally came by and brought another drink. I ordered my entree and commenced the waiting game on my appetizer. After finishing off another drink (which took five minutes), and waiting another five minutes for a refill, a server brought out my appetizer. Not my server, but another server. Only God knows where my server was, but I can tell where they were not, and that was the floor (doing their job). Not even three minutes after getting my appetizer, my entree was brought out. The plating was a bit disheveled. Had this been a "fancier" restaurant, this would've been unacceptable. Because this is a "Bistreaux and Bar", I decided it wasn't a big enough deal to complain. My entire entree had two whole flavors. Would you be very happy with a bowl of alfredo and shrimp that tasted only paprika and cayenne? I don't think anyone would. Ok, I get it, it's a "blackened" dish. You based a sauce on that concept, you based the shrimp on that concept, but was it really necessary to "dust" my plate in the seasoning as well?? (That's like telling me to try the beef, and attempting to shove a whole cow down my throat). To make matters worse, you also overcooked the shrimp. After being unable to finish my meal, I had to wait another 10 minutes to even get my check so I could pay it and leave. I showed up at your restaurant after your lunch, hoping to get good food and service, and got neither. How is it that during peak lunch times I can be in and out in about 30 minutes, but at 2:00pm, it takes over an hour?
Walk-Ons, you were a great place when you opened, but it seems as though your standards are dropping. You've get one more shot at parting this fool and his money, but if you fail again... "Fool me once, Shame on you. Fool me twice, Shame on me"
Walk-Ons, you were a great place when you opened, but it seems as though your standards are dropping. You've get one more shot at parting this fool and his money, but if you fail again... "Fool me once, Shame on you. Fool me twice, Shame on me"
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